Windows 8 Store Not Working Or Loading?

Windows 8 has a lot in common with windows 7 except the startscreen tiles and the abundant windows 8 store apps. Since i was already using windows 7 i decided to upgrade my existing installation instead of making a fresh install. This saved me the hassle of setting everything up.

My computer successfully upgraded to windows 8 and i loved the new windows startscreen tiles but i noticed that the windows 8 app store not working. When the app store tile was clicked it just showed the windows 8 store icon and nothing happens, the microsoft store is not working at all.

If the windows 8 store is not working for you too then first make sure your internet connectivity is good, if still it doesnt open up then you will have to follow the solution below. Note that the windows 8 store loading problem arises only when you perform a windows 8 upgrade from previous version of windows.

Windows 8 Store Not Working & Loading Solution

After spending some time with the microsoft support the conclusion came out that it was the antivirus program due to which windows 8 store  is unable to open. The tech support representative said that this was a known issue with windows 8 and they are working on this windows 8 store loading problem which should be out soon.

In the meanwhile temporarily fixing windows 8 is easy, the quick solution is to uninstall the existing antivirus program from your computer and reinstall it. I was using the Kaspersky Internet Security 2013, so i completely uninstalled & installed it again and i was able to open windows 8 store. I can now browse & install apps from the windows 8 store.

  • Anirban

    Hey Thanks ……it is working now dear …………….

  • Marco Cacciatore

    my dad has the same problem
    he uninstalled norton, but it still doesn't work.
    do you know wheh the windows 8 store fix wil come out, or if it is already out?

  • Ubehage

    I have no antivirus installed. So that cannot be the issue…
    I tried every possible solution now. I'm using a newly-installed Win8, preinstalled on my laptop.

    As I see it, Microsoft has decided not to let the users enjoy Win8… Just like they did with Vista; although I must admit that Vista actually worked. And was in some cases, faster than Win8.

  • CDM

    This article is wrong, I have a new laptop and it will not open either. I didn’t upgrade the OS was already on the device and the store just hangs. Regardless of an upgrade or pre-installed Window 8 store hangs. SUCKS

    • techx64blog

      Your problem is the same but i guess something else is causing it, its about time microsoft should fix this bug.

  • Conor


    Bit new to the computer world – or a bit late maybe! But my store isn't opening also. If I uninstall my virus protection how do I re-install it? I ask this as I bought my computer with the anti-virus already installed on it. So I have no disk to re-install.

    Thanks in advance

    • techx64blog

      Hello Conor, you can always download the virus protection software you currently have from that company’s website and reinstall it, make sure you have the serial key for the antivirus or you will get only a trial version.

  • Jonathan

    That was it. Thanks pal.

  • jed

    i dont have an antivirus program except for the one built into windows,

  • William Murphy

    I have 3 computers with win 8. Until recently they all could access the store using the app but now two of them will not connect to the store. Tried several supposedly fixes but still won't work.

    • Deb Elkins

      same here!!!! My laptop came with win8 and i had the camera app but, since the store doesnt work I cant access the apps! I have been thru every fix that ive read but….i am going to try uninstall/reinstall of Avast and see what happens. Bet I still have the problem and if so I SHALL return! 😉

  • Hilmi Ibrahim

    working for me too. thanks…

  • Phil Marsden

    i recently bought a new toshiba satellite notebook with windows 8 pre-installed it worked fine for a couple of weeks & now nothing happens when i press on a pane if windows knew about this pre-existing problem why haven’t they done anything to fix the problem? typlical windows…useless! just wish i’d have paid extra & bought an Apple Mac.iv’e done everything it says to do on the windows forums i.e uninstall my internet security then install it again..nothing so now i don’t have a clue what to do to fix this problem

    • duh

      did you try doing (windows + r) and typing “wsreset.exe”. worked for me

      • Basabjit Chowdhury

        Awesome!!! Problem solved. Thanks a lot.

        • Big Birdie

          Worked for me too. Apparently it clears the Store Cache. By the way, “(windows + r)” means holding the “Windows” icon key on your keyboard (lower left on mine) and pressing “R”

          • Marcia Stone

            tried that doesn’t work for me :(

  • Jake

    Store was working for me in Win 8 but locked out with the upgrade. Typical that there are all these problems whenever we upgrade. I’m telling my clients to hold off on 8 or 8.1 until this mess is stabilized.

  • RockDog

    This didn’t work for me, but I found the fix here and it worked like a champ. I had windows 8 and used this fix for windows 8.1 and it worked anyway, so good for 8 and 8.1.

  • Umesh

    I’m bot using any antivirus program but still it shows same error 0x80004005

  • Umesh

    I’m not using any antivirus program except the built in antivirus program Windows defender, But the store still shows same error code 0x80004005

  • Richard BRAT

    Antivirus….really? I have just recently began having this issue on one client computer but I know it’s not the antivirus. Running wsreset.exe works on some and doesn’t on some. Don’t label something solved though when clearly it is not.

  • Mai

    I’m using the antivirus defender from Microsoft. It is still happen the same (can’t launch windows store).

  • Kieran

    I have a windows surface 2, and I have the same problem. I never had to update from 7 to 8, and my windows store just freezes once it gets to the green screen.

  • Kim Jensen

    I cannot get past the Windows store green app screen

  • Stacy Deal

    I tried all the command prompts mentioned powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.XML being the first and I get a teal window pops up saying “deploying” but goes away to quickly. there were 4 command prompt things total that I copied and pasted directly from here but still windows store is still “thinking” no error message or anything.